Customer Relationship Management (CRM)
With the ever shifting demands of today’s marketplace, growing and maintaining your customer base is essential. Customer Relationship Management (CRM) is more than the ability to keep track of customer data. It represents an organization’s capabilities and focus around defining and targeting a specific audience, increasing sales productivity within those defined markets, improving customer service satisfaction and enabling improved decisions based on customer data.
Customer Acquisition Intelligence
Maintaining the four key components of CRM is vital to an organization’s success. Only with a 360 degree view of the customer are organizations able to identify, attract, service, and maintain lifelong customers.
Statera designs and implements solutions that enable successful marketing campaigns, increase the productivity of your sales force, create effective and measurable customer service, and provide executive visibility into the strategy, execution and maintenance of your customer acquisition lifecycle.
Services:
- Marketing identification & segmentation
- Channel communication identification
- Designing highly effective & measurable campaigns
- Assessing pre-existing sales methodology
- Recommending methodology improvements
- Identifying KPIs strategic to customer satisfaction
- Developing robust reports, dashboards & analysis tools
Manage Documents and Surface CRM Information with SharePoint
As a full-service Microsoft implementation partner, Statera has developed a variety of custom solutions integrating Microsoft Dynamics CRM with Microsoft Office SharePoint Server. With Stratus, we incorporated some of the most common requests from our customers and packed them into a framework that works with any Online or On-premise combination of Microsoft SharePoint 2007 and Microsoft CRM 4.0. Learn more by visiting our Stratus overview page or our Stratus website.
Read in more detail about our CRM work on Statera's CRM blog.
Disclosure
This blog is produced by employees of Statera. As such, Statera does not review or approve materials presented herein. By viewing or participating in discussion on this blog, you understand that the opinions expressed within do not reflect the opinions or recommendations of Statera, but are the opinions of the author and individual participants. Neither the information nor any opinion expressed constitutes a solicitation for the purchase or sale of any software or other instrument. All data and information provided on this site is for informational purposes only. http://stateracrm.blogspot.com/ makes no representations as to accuracy, completeness, currentness, suitability, or validity of any information on this site and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use. All information is provided on an as-is basis.
