The new role of customer relationship management (CRM) in the age of the empowered customer demands that organizations embrace digital channels, technologies, and devices — all for competitive advantage. Statêra designs and implements innovative and customer-centric on-premise and cloud-based CRM solutions utilizing a holistic approach that aligns people, process and technology to cultivate stronger, more intimate and more profitable relationships with customers across all channels.
We leverage a balanced methodology that integrates elements of iterative and traditional approaches with an emphasis on providing solutions following our core principles of quality, scale-ability and repeatability. We have broad expertise and cross-capability skill sets in business consulting, change management, CRM application development, business analytics and system integration to execute a complete CRM solution. We utilize these strengths to gain an understanding of our client’s corporate vision and long-term strategic goals in order to align the different business units and technology team on the benefits, investment, risk and resources required to develop a value-added CRM road map.
We offer Sales Cloud Quick Start Service, Service Cloud Quick Start Service, and an on-going SFDC Maintenance Service.
See our customer relationship management and Salesforce.com white papers