Statêra offers the right outsourcing services, including full Cloud Services Brokerage. Building upon our deep experience in Software as a Service (SAAS) application implementations, Platform as a Service (PAAS)–based application development, and Infrastructure as a Service (IAAS) application hosting architectures, Statêra offers cloud services brokerage to help clients with their most urgent challenges adopting cloud solutions
Our services help clients overcome emerging multi-cloud and hybrid cloud adoption challenges such as:
- Vendor management with multiple cloud service providers
- Master data management and identity management across cloud and on-premise environments
- Service desk and problem resolution in complex multi-organization solutions
- Data connectivity and sharing across business processes spanning multiple cloud systems
Our services divide into three categories: Integration, Aggregation and Customization services.
Cloud Services Brokerage includes master data management, identity and access management, and multi-domain process integration.
Master Data Management: A key impediment to user adoption of cloud applications is lack of connectivity with enterprise data, on customers, partners, and products, causing data re-entry and data quality issues. Statêra, building upon our years of experience in enterprise application and data integration, is offering master data management services to synchronize business information across multiple cloud providers and on-premise applications, provide business users a web-based online hub for data quality and cleansing, and formalize governance processes to manage master data successfully on an ongoing basis.
Identity and Access Management: As an organization’s adoption of multiple cloud services grows, the user experience often suffers as the users are required to log into multiple systems daily with different credentials. Furthermore, the organization’s risks can increase dramatically if access controls and user provisioning/deprovisioning policies have not caught up to the cloud world. We offer cloud-based IAM solutions to implement user management, single sign on, enterprise directory integration, and automated access provisioning and deprovisioning workflows across multiple cloud providers. We also manage user and access processes and controls on an ongoing basis.
Multi-domain Process Integration: As companies seek to digitize their business processes, they typically find that the workflows must span multiple applications, technology platforms, and service providers. We offer managed integration services to connect and automate business transactions across systems. Based on our deep experience building SOA (service oriented architecture), MFT (managed file transfer), and portal-based solutions for cloud to cloud, cloud to ground (on-premise), and web API integration interfaces, we are offering end-to-end process automation and management for the cloud era. Our catalog of integration accelerators grows every day, with proven integration solutions for popular systems such as Salesforce.com and Force.com; Microsoft CRM, SharePoint, and SQL Server; SAP applications; Oracle applications and databases; and web APIs such as Google and Bing.
Cloud Services Brokerage includes cloud service provider selection, ecosystem selection, unified vendor management and user support.
Cloud Service Provider Selection:
Leveraging a proprietary Solution Selection
methodology and experience in the cloud service marketplace, Statêra helps clients refine their unique requirements and advises clients on selecting the right cloud partner. Our deep experience in the technology marketplace and network of relationships with most popular cloud service providers accelerates the process of choosing the right vendor and reduces the risk associated with a poorly informed decision.
Applications Store / Ecosystem Selection: One key to unlocking the value of cloud investments is to take advantage of the provider’s applications store and technology ecosystem. However, navigating the often hundreds of providers for a given functional need can be daunting. Using a proprietary Solution Selection methodology and network of relationships in the cloud service marketplace, we help clients select components that best meet their functional needs. Statêra can identify stable, proven service providers with a positive reputation and successful business model, reducing the risk that our clients are forced to change vendors in the future.
Unified Vendor Management: Statêra offers aggregated billing, invoicing, and contract management for multiple cloud service providers. Outsourcing the operations and administration of multiple cloud services allows our clients to focus on their core business. For some cloud service providers, we can help clients to negotiate more favorable pricing.
Federated Service Desk: Incident and problem resolution in complex multi-cloud environments can be time consuming and increasingly frustrating for application administrators and end users alike. As businesses are counting on cloud-based applications for more critical business processes, a disconnected level of service is unacceptable and costly. We offer managed service desk solutions comprising resources and tools to decrease resolution times, increase user satisfaction, monitor service level agreements (SLAs), and optimize governance. Our IT support services use flexible staffing and near-shore and off-shore delivery centers. You can outsource your IT team to us, and we will hire and manage your staffing for you, scaling it up and down with your business needs.
Cloud Services Brokerage includes customizing multiple cloud applications to work with a company’s existing applications, and private cloud services offering specialized applications, security, and regulatory compliance.
SAAS Configuration: Successful SAAS applications in the marketplace are highly configurable so that the service can be customized for unique business requirements. Typically it is a very productive environment for subject matter experts to take advantage of this flexibility. However, the typical enterprise does not have these experts on staff or the ability to hire someone full time to take on this role for the full application lifecycle. Furthermore, each SAAS vendor has a completely different customization model, with no industry standards in place across clouds, making resource costs for application administrators and configurators grow quickly as adoption of SAAS applications grows. To meet this challenge, Statêra provides services for initial cloud application adoption as well as the full application lifecycle so that our clients can unlock the full value of their SAAS investments in a leveraged, cost-effective model. We maintain end user adoption, solution architect, and application administrator teams for many popular SAAS applications, such as Salesforce.com, Office 365, and Microsoft Dynamics.
PAAS Development: For the business processes and applications that drive differentiation for your organization, the unique properties of your technology needs, by definition, cannot be met with an off-the-shelf solution. Traditionally, this has meant companies were forced to make large development and infrastructure investments or support the most value-added business processes with highly manual and disconnected technology. With modern cloud-based platforms for custom application development, your technology dollar will buy much more functionality, and you will procure a much more flexible, modern application that can be as nimble as your business. Statêra enables our clients to take advantage of this opportunity by providing proven reference architectures that accelerate solution development on Azure, Force.com, Heroku, and Amazon Web Services; and services that span the whole application lifecycle, freeing our clients up to focus on their business rather than becoming a software development shop.
Cloud Migration and Hosting: Statêra enables our clients to take advantage of the cloud for the migration and hosting of packaged and custom applications built before the cloud era. Based on the security, regulatory, and technical requirements of each application, we customize the appropriate public IAAS and hosted private IAAS solutions to successfully host the environment. This solution allows our clients to take advantage of a “cloud experience” even for traditional IT infrastructure and legacy applications.