Did you know that in July of 2009 the number of users
on social networks outnumbered the users of email?

In addition to the fundamental Cloud benefits of low
cost and ease of use, Service Cloud 2 enables you to:

 • Deepen Customer Relationships
      o Increase Customer Recognition with a 360 degree view
      o Boost Cross-Selling & Up-selling opportunities
 • Make Service a Differentiator
      o Service level Management
      o Crowd-sourcing
 • Reduce Costs & Improve Productivity
      o Track service cases with your customers
      o Collaborate in real time with your service agents
      o Find information quickly and effectively
             o Issue Self Service & Deflection
 • Utilize Social Networks like Facebook and Twitter
    through Salesforce.com to reach your customers anywhere

Mark Newhall brings his fourteen years experience at the
world's largest corporate supplier (a Global Fortune 500
company) and the Founder of Execution Specialists Group,
along with Greg Fiorindo, VP of Salesforce.com and
Ted Battreall, Practice Principal for Statera, to show
you new ways to service your clients and manage your
social network assets for 2010.

Say “No” to Software and “Yes” to the Cloud!